‍This privacy policy sets out the way that Flicket Limited (we, us, or our) complies with the requirements of privacy laws, codes and regulations in New Zealand (Privacy Laws), and governs how we collect, use and protect any personal information you provide to us, whether online, via phone, text, email, in letters or in other correspondence.This policy applies wherever we provide our ticketing services, including event pages and checkout pages that carry an event organiser's own branding.This privacy policy explains:

• what information we may collect about you and how we store that information;
• how we will use and store information we collect about you;
• when we may use your details to contact you;
• whether we will disclose your details to anyone else
• your choices regarding the personal information you provide to us; and
• the use of cookies on our website and how you can exercise your choices in relation to those cookies.

Please note that New Zealand's Privacy Laws may differ from your home country's privacy laws.

‍The information we collect

‍We may collect information about you (such as your name, address, telephone number, e-mail address, and details of the tickets and events you purchase, etc.) through:

• you contacting us directly;
• providing goods or services to you (where relevant);
• provided by you as a user of our ticketing services; and
• you filling out a form on our website, including a 'Contact Us' form.

When you buy a ticket we ask for the details we need to sell you the ticket, take payment and get the ticket to you. If you do not provide them, we will not be able to complete your purchase.If you enter your contact details in one of our online forms, we may use this information to contact you even if you don't 'send' or 'submit' the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.If you provide us with personal information about another person, you should obtain their consent to do so, having informed them of this privacy policy where appropriate. Where you give us someone else's details, for example because you are buying a ticket for them, we will tell them we hold their details, what we use them for and who else receives them, in the e-mail with their ticket, and they can ask us for access to and correction of their information in the same way you can.We automatically collect certain non-personally identifiable information when you visit our website (such as the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider).‍

How we use this information

‍We will use your personal information for a number of purposes including the following:

• in relation to any correspondence you have entered into with us;
• to provide any goods or services to you (where relevant);
• for internal administration purposes;
• to send you offers and news from Flicket by e-mail, based on the choice you make at checkout (see below);
• to provide you with information about our activities or online content you have agreed to receive;
• to personalise the way our content is presented to you;
• to verify your identity if you need help with getting access with one of our services;
• to process any transactions that you might make on our website or associated services;
• to help provide any other services that you have requested;
• to contact you in case of a cancellation or a change in event details;
• to show you offers from other organisations through Rokt, an advertising technology company, after you complete a purchase, which involves disclosing some of your information to Rokt as described under 'Offers after checkout' below;
• to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries; and
• for any other purposes for which you have given permission

We use non-personally identifiable information to analyse usage of our website (such as aggregated information on the pages visited by our users), which allows us to improve the design and content of our site.Any data gathered will be shared, if appropriate, with any third parties who provide services to us or on our behalf.

‍Offers after checkout

‍After you complete a ticket purchase, we may show you offers from other organisations on the order confirmation page. These offers are provided through Rokt, an advertising technology company with group companies in the United States and Singapore. The Rokt companies that hold your information are Rokt Pte. Ltd., 80 Raffles Place #32-01, UOB Plaza 1, Singapore 048624, and Rokt US Corp., 175 Varick Street, Floor 10, New York, NY 10014, United States. You can ask Rokt for access to or correction of the information it holds about you at privacy@rokt.com, or ask us and we will pass your request on.

To make this work, we disclose to Rokt your first name, your billing address, the type of payment you used, the payment service that processed it, the reference number for your order, and a scrambled version of your e-mail address. The scrambling cannot be reversed to read your address, but Rokt can match it against the same scrambled address if it already holds one, so Rokt can recognise you if it has seen you before on another site in its network. We do not give Rokt your card number. Rokt uses this information to select the offers shown to you, to action any offer you accept, to measure how its offers perform, and for its own advertising, including recognising you across its network and building audiences for advertisers. Rokt's own privacy policy, available on Rokt's website, describes how Rokt handles personal information.

Disclosing your information to Rokt for these purposes is one of the purposes for which we collect your information when you buy a ticket. We share it with Rokt whenever you buy through a checkout where these offers run. The marketing tick box at checkout covers marketing e-mails only and does not turn this sharing on or off. You do not have to interact with the offers, and whether you do does not affect your ticket purchase.

‍Will I be contacted for marketing purposes?

‍You choose at checkout whether to receive offers and news from Flicket by e-mail, and your choice does not affect your purchase. Those e-mails may include offers from other organisations we have selected, but we send them ourselves and do not give those organisations your details. That choice is separate from the offers Rokt shows you after checkout, which are described above and do not depend on it. You can opt out of receiving electronic marketing messages at any time by contacting us, or by using the unsubscribe facility contained in the relevant messages.

‍Sharing and disclosure of personal information

‍We will only use your information for the purposes for which it was obtained. We may share your personal information with any of the following:

• the event organiser, promoter and/or the venue of the event you are booking tickets to, who may use it in accordance with their own privacy statements;
• Rokt, and through Rokt the advertisers whose offers you see and others in Rokt's network, to provide offers after checkout as described above;
• other entities in our group;
• our professional advisors;
• legal tribunals and courts; and
• any of our third party service providers (including web services and cloud storage/hosting providers) where that disclosure is reasonably required to fulfil any purpose for which your personal information was collected.

We may also disclose personal information where:

• we are required to do so by law;
• you have expressly consented to the disclosure; or
• we are otherwise permitted to do so under Privacy Law

For the purposes set out above we may transfer personal information to parties located in other countries, including Rokt in Singapore and the United States. Before we transfer personal information to an overseas recipient, we take steps that are reasonable in the circumstances to satisfy ourselves that the recipient is required to protect it in a way that, overall, provides safeguards comparable to those in the Privacy Act 2020, or that the recipient is subject to that Act, unless you authorise the transfer or it is otherwise required or permitted by law.By completing a purchase you also accept our Ticket Purchaser Terms.

‍Security of information

‍We hold personal information in accordance with Privacy Laws.We are committed to keeping personal information secure. We will use all reasonable precautions to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.We cannot guarantee the privacy of personal information that you transmit over the internet or that may be collectable in transit by others (including contractors who provide services to us).

‍How you can access, delete or correct your personal information

‍You have the right to request access to, and correction of, the personal information we hold about you. You can access your personal information by clicking 'Data Access & Deletion' at the website's footer. On the 'Data Access & Deletion' page, you can click on the ‘Download data’ button to download your personal information.You can delete your personal information by clicking 'Data Access & Deletion' at the website's footer. On the 'Data Access & Deletion' page, you can click on the ‘Delete data’ button to start your data deletion. Once you click the button, we will send you a confirmation email. You can click on the ‘Delete account’ button in the email to finish the deletion.You can correct your data on the 'My Account' page. This page can be accessed by clicking the round button on the header with your name's initial inside and selecting 'My Account'.Your request will be dealt with in accordance with Privacy Laws.The accuracy of the information we hold about you is important. Please advise us if your personal information changes to help in ensuring that the information we hold is up to date, complete and relevant.

‍Collection of information by others

‍Our Website contains links to other sites and you should consult the other sites' privacy notices. Their information practices may be different than ours and we have no control over information that is submitted to, or collected by, these third parties. We cannot accept any responsibility or liability for the privacy practices of third party websites and your use of those websites is at your own risk.

‍Secure Online Payments

‍As a standard policy, we do not store credit card details for the security of our users.When making a purchase through our website or associated services, your credit card details are securely processed using Stripe or Payment Express, which are both PCI-compliant internet payment gateway providers. Transferred data is encrypted over an SSL connection to ensure all transactions are transmitted securely.We recommend that you also use best-practice precautions when accessing the internet via public Wi-Fi networks or shared computers to keep your payment information as secure as possible.

‍Cookies

‍Cookies are small text files on your device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to our website's server.We may use cookies on our website to help us remember the information you enter, by passing a unique identification between your device and the website that identifies you. This means that as you use the website we can relay any information you have entered earlier back to you at a later time.Other cookies and authentication tokens may be used to help us tailor services or to deliver information to you that may be more relevant or interesting to you. We may use automated devices and applications to evaluate usage of our website. We use these tools to help us improve our website's performance and user experiences.Where cookies hold any personal information, those cookies will be handled in accordance with this privacy policy.If you choose to disable or block cookies, parts of our website may not function as intended, or at all. Cookies can be disabled or blocked through your browser settings.

‍Changes to our Privacy Policy

‍We reserve the right to revise our privacy policy, or any part of it, from time to time. Please review the policy periodically for changes.

‍Contact us and complaints process

‍If you have any questions about the privacy or security of your personal information, would like assistance accessing or correcting your personal information, or if you have a concern about a breach of privacy or a privacy complaint, please contact Flicket's Privacy Officer here: Andrew Dalziel (andrew.dalziel@flicket.io), Flicket Limited, 1/3 Newton Street, Mount Maunganui, Tauranga 3116, New Zealand.

Flicket will deal with any privacy complaint(s) by investigating the complaint(s) and will aim to provide a response to the complainant within 20 working days, provided that we have all necessary information and have completed any investigation required.

In cases where further information, assessment or investigation is required, we will seek to agree alternative time frames with you.You can also make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.